Last updated: August 14, 2026

FRICOF LLC (“FRICOF”, “we”, “us”, “our”) wants every client to know exactly where they stand before they pay us. This Refunds Policy explains when you are entitled to a refund, how to ask for one, and how quickly we process it. It applies to every purchase made through fricof.com.

If anything here is unclear, email us at contact@fricof.com before you buy. We would rather answer a question than process a refund.

1. Your right to cancel before work starts

You may cancel any order for a full refund at any time before we begin work, with no questions asked and no cancellation fee. Simply email contact@fricof.com with your order number.

2. One-time entry services

This section covers the Website Health Check ($29) and Quick Fix ($30 per task).

• Full refund if you cancel before we start.
• Full refund if we fail to deliver within the timeframe stated on the service page (24 hours for the Health Check, one business day for a Quick Fix).
• Within 7 days of delivery, full refund if the deliverable does not match what was described on the service page.
• Because these are digital services delivered quickly, refund requests made more than 7 days after delivery are reviewed case by case.

3. Monthly plans and retainers

This section covers Site Care Lite, Site Care Pro, Site Care Elite, Paid Ads Management, Local SEO, Social Content Engine, and the Growth Partner Retainer.

• All plans are month to month after any stated initial term. There is no long-term lock-in.
• Cancel within 14 days of your first payment and we refund that first payment in full.
• After 14 days, the current billing month is non-refundable, but we stop all future billing immediately and you keep the service until the end of the period you already paid for.
• Cancel any time by emailing contact@fricof.com. We ask for 30 days notice so we can hand over files and access cleanly, but we will not bill you beyond your current period if you ask us to stop.
• If we fail to deliver the deliverables listed in your plan for a given month, you may request a full refund of that month.

4. Project work

This section covers the Landing Page Sprint, Starter Website, and Growth Website.

• Projects start with a 50% deposit; the balance is due at delivery.
• Before we begin discovery or design, the deposit is fully refundable.
• Once work has begun, we refund the unused portion of your deposit. We provide an itemized statement of the hours and work completed so you can see exactly what was deducted.
• After final delivery and your written approval, project fees are non-refundable. However, we repair any defect in what we built free of charge for 30 days after launch.
• If we miss the delivery date stated in your proposal by more than 14 days for reasons within our control, you may cancel and receive a full refund.

5. Advertising spend

Advertising budget is never paid to FRICOF. You pay Google, Meta, or another platform directly from an advertising account that you own. We only charge a management fee.

• Management fees for a month we have already worked are non-refundable, because the work has been performed.
• Any refund of advertising budget is governed by the policy of the platform holding it, not by FRICOF.
• We do not add any markup to your advertising spend.

6. Product Sourcing

Sourcing fees cover research, supplier vetting, quotation, and coordination.

• Fully refundable before we contact suppliers on your behalf.
• Once sourcing work has begun, we refund the unused portion against an itemized statement.
• Payments you make directly to a supplier or manufacturer are governed by that supplier’s own terms and are outside FRICOF’s control. We will always tell you this in writing before you pay a supplier.

7. How to request a refund

Email contact@fricof.com with:

• Your order number or the email address used at checkout
• The service name
• The reason for the request

We acknowledge every request within 24 hours and give you a written decision within 3 business days. You may also call us at +1 (213) 599-7990 during support hours.

8. How refunds are issued

Refunds go back to the original payment method. We cannot send a refund to a different card or account.

• Credit and debit card refunds typically appear within 5–10 business days, depending on your bank.
• PayPal refunds typically appear within 3–5 business days.
• We do not charge any processing or restocking fee on a refund.

9. Please talk to us before filing a chargeback

If something has gone wrong, contact us first. We answer within 24 hours and we would much rather fix the problem or refund you directly. A chargeback takes far longer to resolve for you and gives us no opportunity to put things right. We will always provide a full record of the work performed if a dispute is raised.

10. Changes to this policy

We may update this policy. The version in force is the one published on this page on the date of your purchase, and we will honour that version. The “last updated” date above always reflects the current version.

11. Contact us

FRICOF LLC

1001 S Main St Ste 600, Kalispell, MT 59901, United States

Email: contact@fricof.com

Phone: +1 (213) 599-7990

Customer Support: Monday – Saturday, 9:00 AM – 5:00 PM ET

Response time: within 24 hours