FRICOF LLC

Customer Support

Support hours, response targets by plan, and how we handle urgent issues.

A real person answers every message. Here is how to reach us, how fast we reply, and what to expect.

Contact channels

Email: contact@fricof.com — best for anything with detail, screenshots, or files
Phone: +1 (213) 599-7990 — best for urgent issues
Contact form: use our Contact Us page

Support hours and response time

Customer Support: Monday – Saturday, 9:00 AM – 5:00 PM ET

We respond to every enquiry within 24 hours. Messages received outside support hours are answered on the next working day. You will always get a real reply from a person, not an automated ticket number and silence.

Response targets by plan

Site Care Lite and one-time services: within 2 business days
Site Care Pro: within 48 hours
Site Care Elite and Growth Partner Retainer: within 24 hours
Site down or payments broken, any plan: treated as urgent and started the same day

What to include when you contact us

You will get a faster answer if your first message includes:

The website address concerned
What you expected to happen and what happened instead
A screenshot or a screen recording if it is a visual problem
The device and browser you were using
Your order number, if the question is about billing

What our support covers

Questions about your plan, deliverables, or invoice
Reporting a fault in something we built or maintain
Requesting a change that is included in your plan
Requesting access to, or an export of, your files and accounts
Cancelling or changing your plan

What falls outside support

Work beyond the scope of your plan, such as a new page, a redesign, or a new campaign, is quoted to you in writing first. We never start billable work without your approval. If your request is out of scope, we will say so and give you a price rather than quietly adding it to your bill.

If you are not satisfied

Tell us. Reply to your existing email thread and say you would like the issue escalated, or call +1 (213) 599-7990 and ask for a manager. We will give you a written response within 3 business days setting out what we will do.

If your concern is about a charge, please read our Refunds Policy and contact us before filing a dispute with your bank. We resolve genuine errors immediately and it is far quicker for you than a chargeback.

Requesting your accounts back

You own your website, domain, hosting, and every advertising account we work on. If you ask us to hand over access, we do so within 5 business days, with no fee and no conditions.

Contact us

FRICOF LLC

1001 S Main St Ste 600, Kalispell, MT 59901, United States

Email: contact@fricof.com

Phone: +1 (213) 599-7990